Role Overview

We have an exciting opportunity for someone to join our specialty coffee team as a Financial Controller to work in a truly global environment to support the US specialty coffee division by taking responsibility for all financial operations ensuring accurate financial reporting while providing strategic guidance to support business growth.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

• Oversee and manage the day-to-day financial operations of the company.
• Ensure accurate and timely financial reporting, including monthly, quarterly, and annual financial statements.
• Develop and maintain effective internal controls to safeguard company assets and ensure compliance with internal and regulatory requirements.
• Prepare and monitor budgets, forecasts, and financial plans.
• Analyze financial data and provide insights to senior management for decision-making purposes.
• Coordinate with external auditors and manage the annual audit process.
• Ensure compliance with accounting standards (GAAP) and other relevant regulations.
• Manage cash flow, accounts payable, and accounts receivable processes.
• Conduct financial risk management and implement mitigation strategies.
• Lead and mentor the finance team, fostering a culture of continuous improvement and professional development.
• Collaborate with other departments to support overall business objectives and operational efficiency.

Skills and Experience

• Bachelor’s degree in Accounting, Finance, or a related field.
• CPA or CMA certification would be advantageous.
• Minimum of 5 years of experience in finance and accounting, with a proven track record in a similar role.
• Strong knowledge of GAAP and other relevant financial regulations.
• Excellent analytical, organizational, and problem-solving skills.
• Proficiency in financial software and ERP systems.
• Excellent English communication skills, both written and verbal.
• Bilingual fluency with Spanish is preferred.
• Ability to work effectively in a fast-paced, dynamic environment.
• Experience in the commodity or agricultural sector is preferred but not required.
• High level of integrity and professionalism.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Excellent interpersonal and leadership skills.
• Strategic thinking and ability to drive financial performance.
• Proficiency in Microsoft Office Suite, particularly excel.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join our Volcafe Specialty team as an experienced and high calibre Specialty Coffee Salesperson to work in a truly global environment to work closely with the General Manager and the coffee trading team to build supply chain relationships with customers to sell speciality coffee. They will also need to lead the development of marketing materials and plans.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Volcafe Speciality was founded in 2001 and has been a relied upon supply chain partner to the specialty coffee industry working with roasters just starting out in the business through roasters opening multiple cafes around their city, their state and the nation.  We see ourselves as an integral supply chain link between producers and coffee roasters, enabling us all to make the coffee business better.

Key Accountabilities

• Establish commercial relationships with small to medium sized roasters to drive revenue and support the organizations strategy
• Develop and implement marketing strategies to engage and sell coffee to the targeted industry segments
• Collaborate with and support the other departments required to implement the organizations strategy like traffic, trading, quality, finance and communications
• Monitor and measure KPIs developed with management to track sales growth and objectives
• Perform outreach and education to the specialty coffee community through webinars, virtual sessions and in person cupping events
• Maintain and develop key client relationships utilizing a CRM to track interactions
• Provide market intelligence to the trading team and management
• Support the trading team in the management and upkeep of remote quality lab
• This role will spend a large percentage of its time on the phone talking to customers and following sales leads

Skills and Experience

You will be driven and passionate about specialty coffee and the impact we have on our communities and the world through it’s production, trade and consumption.  You see the coffee trade as an opportunity to connect and yourself as an ambassador of Volcafe’s origin operations to the specialty coffee world at large.

• Prior sales experience in green coffee and/or specialty coffee is ESSENTIAL
• Strong communication skills are essential due to the phone-based nature of this role
• Fluency in English is mandatory, other languages are a strong plus
• Confident use of Microsoft 360 suite of tools including Word, Excel, Power BI, Dynamics CRM
• Competent in the assessment of coffee quality, grading and cupping, sample roasting and/or Q grade certification a bonus
• Knowledge of coffee contract terms and of coffee export and import processes
• Ability to work independently and collaboratively within a small team of experts
• Possess a keen commercial drive to meet and surpass stretch targets
• Willingness to travel at short notice to any destination worldwide
• Excellent communication and cultural awareness to successfully manage a diverse portfolio of clients.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting, newly created opportunity for someone to join our global IT team as a 3^rd Line Infrastructure Engineer.  The position will be responsible for the operation and management of a wide range of core technologies across the global infrastructure. This will be a hands-on technical role with plenty of opportunities to explore new technologies in both test and live environments.

Business Overview

Established in 1783, ED&F Man is an employee-owned agricultural commodities merchant with 2,800 people in 43 countries and annual revenue in excess of $8bn. We trade sugar, coffee, molasses, animal feed and pulses. Corporate responsibility is ingrained in our culture. We are passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work.

Key Accountabilities

The 3^rd Line Infrastructure Engineer would be working with technologies such as Windows Server 2016-2022, Active Directory, Microsoft 365, Microsoft Azure, VMware vSphere, Hyper-V, Citrix XenApp/XenDesktop, and Remote Desktop Services. The candidate should also possess a strong understanding of network technologies such as TCP/IP, subnets, DHCP, VLANs, routing, and VPNs.

• Responsible for the deployment, management, and ongoing support of infrastructure and systems across North, Central and South America.

• Responsible for the deployment, management, and ongoing support of virtual server estate worldwide.
• Management and maintenance of Active Directory and Entra (Including Group Policy, DNS, DHCP etc.).
• Carry out ad-hoc and project-based implementation work.
• Maintain the SCCM and Intune environment to ensure deployment of new desktop operating system releases, vendor patches, commercial software releases, and public domain software.
• Escalate and work with 3^rd party suppliers where necessary.
• Incident management working closely with other members of the global support teams.
• Assist with the creation of technical documentation.
• Ability to gather information in unstructured and undocumented environments.
• Monitoring of the infrastructure to proactively identify issues before they occur.

• Provide support for backups and restores using Avamar and Veeam.
• Serve as an escalation point for the service desk team to resolve support calls.
• Advise and assist more junior colleagues.

Skills and Experience

The successful candidate should be a driven individual, one that enjoys problem-solving and taking control of situations to drive technical solutions whilst putting our end users’ needs first with a fundamental understanding of networking, Microsoft products and virtualization.

• Min 5 years’ experience in a 3^rd line support or systems administration, maintenance, and infrastructure role either for a managed service provider or within in a sizeable organization.
• Fluent business Spanish ESSENTIAL.
• Solid experience and understanding of installation, configuration, and management of Windows Server 2008 R2 upward and Windows 10/11.

• Proficient in all aspects of Active directory including Domains, Organizational Units, FSMO roles, DHCP and DNS.
• Experienced with the creation, testing and assignment of Group Policy objects.
• Working knowledge of VMware ESX, vSphere Platform.
• Working knowledge of Citrix Xenapp and Citrix NetScaler.
• Working knowledge of Microsoft Office 365 and Azure.
• General PowerShell scripting skills.
• Proficient in the creation and deployment of policies using InTune.
• Good understanding of general server, storage, and networking concepts like RAID, fibre channel, WIFI, ethernet, and fibre optics.
• Understanding and experience working with file services such as NAS and DFS.

• Flexibility to travel to locations throughout the Americas to support specific projects and support ad-hoc requirements for out-of-hours and weekend working.

• Basic SQL Server configuration and troubleshooting.
• Good working knowledge and use of remote support technologies such as Bomgar and RDP.
• Excellent communication and documentation skills.
• Client focused and self-motivated with the ability to work well alone.
• Displays a willingness to make decisions, exhibiting sound and accurate judgement and including appropriate people in the decision-making process.
• Highly motivated and able to look for ways to improve and promote quality.
• Ability to manage incidents through to resolution, maintaining attention to detail and meticulous planning.
• ITIL processes and desire to follow processes with little formal control.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join us as an Assistant Plant Manager at our facility in St Paul, Minnesota. The Assistant Plant Manager will assist in managing the day-to-day operation of the Westway Feed Products bulk and medicated liquid feed facility to maximize efficiency, safety, and profitability. This role will ensure that all orders are handled effectively and in line with customer’s needs, there is additional complexity in this at this plant due to the medical nature of the small batch blended products. Working within our highly diverse business you will have the opportunity to make a real impact working on a range of regional and global projects, support on the day-to- day management of Plant issues.

Business Overview

Westway Feed Products is North America’s largest manufacturer of liquid supplements for livestock. The core concept of Westway’s business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway’s primary ingredient for many of our products is molasses, we also incorporate other co-products such as glycerin, whey, corn solubles, corn steep and soy solubles. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 25 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country.

Westway has achieved Great Place to Work certification for 2023-2024.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Key Accountabilities

• Directly supervises and coordinates the activities of the plant employees.
• Assists the plant manager with recruitment, training, performance management, compensation, time-off and discipline.
• Coordinates production and receiving, and ensures orders are fulfilled correctly.
• Observes and makes recommendations regarding the efficiency of the plant operations.
• Assists in planning and coordinating customer service activities in consultation with the plant manager, acts as a contact for customers in conjunction with plant manager
• Enforces company policies and procedures to promote and ensure a safe and environmentally responsible workplace, assisting with safety meetings and inspections.
• Ensures all production is carried out as per company polices and regulations, including ensuring appropriate product mixing and blending, and coordinating the logistics and movement of product.
• Plans and completes record keeping programs, verifying records for all medicated products.
• Assists with plant audits and completes special projects as requested by management.
• Interacts and communicates with colleagues and employees in a professional and appropriate manner and responds to and gives feedback in a respectful and positive manner.
• Takes the initiative to identify problems, uses judgment to find appropriate solutions and follows through on resolving issues in a timely manner.
• Maintains confidentiality and supports team efforts, actively working to generate respect and enthusiasm, cooperation, and active learning from team members.

Skills and Experience

To perform the duties of this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below outline the knowledge, skills, abilities and competencies that are required in this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Experience as a lead/senior plant operator within preferably agricultural liquids, feed mills, chemicals, chemical fertilizers, FMCG or industrial blending and bulk operating.
• Experience and knowledge of staff supervision.
• Knowledge of and skill in operating equipment, manual handling activities, and the ability to use hand and power tools.
• Customer service focus and meticulous attention to detail in documentation checking and verifying.
• Able to read, analyze, and interpret documents (regulations, policies, reports, bids, ), blueprints, drawings and write reports, correspondence, and procedures.
• Able to effectively present information, communicate with, and respond to questions and complaints from staff, co- workers, management, and customers.
• Proficient in Microsoft Office and able to learn other software.
• No vision impairments or colour blindness and a general good fitness, condition, and physique to safely work outside for long periods of time, in shifts and overtime (as necessary), in any weather condition.
• Able to work at height without limitations and in confined places using (vertical) ladders and pathways (e.g. walking on platforms, scaffolding, climbing on top of railcars, truck trailers and land tanks, etc.).
• Able to operate forklift trucks.
• Knowledge of safely working with chemicals and hazardous substances.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have a unique and newly created opportunity for someone to join us as an Assistant Plant Manager to assist in managing the day-to-day operations and supervision of 4 operators and seasonally fluctuating temporary operators at our newly acquired blending facility in Gaffney, South Carolina. You will support the Plant Manager in maximising efficiency, safety and profitability, and ensuring customer needs are met. Working within our highly diverse business you will have the opportunity to make a real impact working on a range of projects while supporting the day-to- day management of the plant.

Business Overview

ED&F Man Feed Ingredients is a leading trader and processor of animal protein by-products servicing the global feed ingredient market.  Located in Gaffney, South Carolina we are ideally positioned to source and distribute ingredients, both within the United States and, thanks to our close proximity to strategic US ports, overseas.  Our focus is to provide safe, high-quality, value-added feed ingredients to the global animal feed, pet food and aquaculture feed markets.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Key Accountabilities

• Directly supervises and coordinates the activities of the facility staff, assisting with staff recruitment, training, performance management, compensation, and discipline.
• Coordinates production, receiving, shipping and ensures orders are filled correctly.
• Observes and makes recommendations regarding the efficiency of the Plant’s operational processes, identifying any problems, finding appropriate solutions and follows through on resolutions, in a timely manner.
• Assists in planning and coordinating customer service, acting as a contact for customers in conjunction with Plant Manager.
• Coordinates with office staff regarding work product and orders, ensuring orders are correctly fulfilled.
• Promotes company policies and procedures ensuring a safe and environmentally responsible workplace, assisting with safety and quality meetings and inspections.
• Ensures all production and product mixing and blending is carried out as per company policies and regulations and coordinating the logistics of product.
• Plans and completes record keeping programs required for regulatory compliance.
• Assists with terminal audits and inspection.
• Supports team efforts, generates respect, enthusiasm, and cooperation with others.
• Works with plant manager on inventory management.
• Maintains liaison with company accounts payable/receivables, HR and IT departments, to ensure compliant reporting as required.
• Data administration of the internal accounting and trading platform, as well as producing and revising documents in Microsoft Excel, Word and PDF.

Skills and Experience

• Manufacturing operations experience OR related terminal, refinery, or dry handling experience.
• Knowledge and experience of industrial health and safety best practise.
• Knowledge of and ability to supervise small teams.
• Skills and experience in operating equipment, hand and power tools.
• Knowledge and experience in the correct use of protective clothing and equipment.
• Ability to read, analyze, and interpret documents (regulations, policies, reports, bids, etc.), blueprints, drawings.
• Ability to write reports, correspondence, and procedures.
• Ability to effectively present information, communicate with colleagues, management, and customers.
• Proficient in Microsoft office software and ability to learn new software.
• Customer service mindset

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview 

STRICTLY NO AGENCIES ARE ENGAGED TO RECRUIT TO THIS ROLE

We have an exciting opportunity for someone to join us as a Technical Nutrition Manager to support the Westway sales team in the sale of liquid feed products in the dairy industry. You will provide individual and group training of technical knowledge in ruminant nutrition and management and provide leadership in the selling process. You will also provide leadership and participation in the development and research of current and new value-added products that support the dairy strategy. You will also provide the necessary technical support to customer and vendors as needed. This position reports to the Director of Research & Development / Technical Services for Westway.

Location and travel: This role will take responsibility for the western half of the USA and ideally the post-holder will live close to a major airport.

Westway Feed Products is North America’s largest manufacturer of liquid supplements for livestock. Additionally, we produce tub supplements, feed mill products, dried molasses and industrial products. The core concept of Westway’s business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway’s primary ingredient for many of our products is molasses, we also incorporate other co-products such as glycerin, whey, corn solubles, corn steep and soy solubles. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 25 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Key Accountabilities:

• Provide necessary technical support for our sales team and other associated departments in the sale of Westway feed products.
• Provide technical nutrition and management training on an individual and group situation to support the value of feeding liquid products manufactured by Westway Feed products.
• Learn and become proficient in necessary software and procedures that are required to formulate, manufacture and price products in the Westway system.
• Become fully knowledgeable of liquid ingredients, their feeding values, the manufacturing specifications necessary to formulate and blend liquid ingredients to make quality liquid products.
• Regularly schedule time with Westway dairy sales team to maintain good working relationships, reinforce the value of conducting business with Westway and continue building a portfolio of business by supporting the sales team.
• Provide product and ingredient expertise in the areas of animal husbandry/nutrition and feed manufacturing to dairy operations, distributors, dealers, and independent dairy consulting nutritionist. The purpose is to increase the sales of Westway products through relationships, through technical knowledge and providing information as a valued resource to customers and independent consulting nutritionist.
• Assist customers/independent consulting nutritionist with liquid management information and technical information on molasses based liquid feed supplements as well as the value of liquid by-products. Assist customers with animal management and feeding programs in the dairy industry.
• Work with and be a resource for the operations, nutrition/formulations, and regional sales manager by providing novel ideas from the field on product development, opportunities in feeding programs, market competition, changes in the market, and customer attitudes.
• Be involved in local and state dairy organizations.  Represent Westway at local, state, and prominent dairy conferences throughout the dairy industry.
• Actively participate in professional and personal training locally and corporately to enhance professional and personal growth.
• Maintain professional status by attending professional meetings/conferences. Maintains a satisfactory level of competency for accepted and innovative industry practices by attending company approved meetings and seminars; and by reading pertinent information in professional journals, field day reports, specialized industry publications and popular press.
• Actively participate in Westway Feed Product research and product development processes to create value to the dairy business.

Skills and Experience:

• Minimum of Master of Science in Animal Nutrition or related degree combined with substantial dairy industry experience within a similar or closely related role.
• Doctorate in Animal Nutrition or related field of study – preferable
• Knowledge of dairy market/industry trends – essential
• Ability to research and analyse market/industry/customers and to apply that information to manage accounts and increase sales.
• Ability to interact with others in a professional and appropriate manner and to establish and maintain effective working relationships with co-workers and customers.
• Ability to effectively present information, communicates with, and responds to questions and complaints from co-workers, management, and customers.
• Ability to understand and apply basic mathematical concepts.
• Ability to incorporate favourable terms for the company into negotiations.
• Ability to read, analyse and interpret general business and professional journals, technical procedures, governmental regulations, and financial reports.
• Attention to detail and organizational skills.
• Ability to write reports, correspondence, and procedures.
• Ability to analyse and resolve problems and ability to interpret a variety of instructions, policies, and data.
• High motivation level with the ability to perform work with considerable independence under the general direction of supervisor. Ability to exercise judgment and make decisions independently.
• Proficient with computers and applicable software.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities.

Our Commitment

We share the commitment of our parent company, ED&F Man Commodities. We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join us as a Customer Services Specialist to join our team at the head office in the Woodlands, Houston, to provide customer service support functions for Westway internal and external customers.  The post-holder will be responsible for managing existing business relationships and will become a primary contact for customers, ensuring that all customer needs are handled in an efficient and profitable manner ensuring excellent customer service standards and maintaining high customer satisfaction.

Business Overview

Westway Feed Products is North America’s largest manufacturer of liquid supplements for livestock. Additionally, we produce tub supplements, feed mill products, dried molasses and industrial products. The core concept of Westway’s business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway’s primary ingredient for many of our products is molasses, we also incorporate other co-products such as glycerin, whey, corn solubles, corn steep and soy solubles. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 25 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country.

Westway has achieved Great Place to Work certification for 2023-2024.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Key Accountabilities

• Serve as the main point of contact between the customer and internal groups in Westway such as sales, operations, and supply chain.
• Process customer communication daily via phone, email and text, entering orders into the system for the customer and facility based on the appropriate lead time required.
• Engage with production facilities on customer orders and deliveries ensuring internal and external customer satisfaction.
• Resolve customer product or service problems, clarifying complaints, determining solutions, and following up to ensure resolution.
• Monitor and process no-ships according to policy guidelines, process credits, adjustments and re-bills daily as required.
• Occasional interaction with freight providers and payables research, as well as some interaction in relation to transportation information
• Interact and communicate with clients and co-workers in a professional and appropriate manner with timely response, providing feedback in a respectful and positive manner.
• Assist assigned sales group with price FX support as well as customer communication.
• Take the initiative to identify problems, use judgment to find appropriate solutions and follow through with resolving issues in a timely manner.
• Provide back-up and relief for the team as appropriate, supporting team efforts.

Skills and Experience

• Prior successful industry customer service experience and/or inside sales experience.
• Strong interpersonal and communication skills both verbal and written with a positive and professional attitude.
• Strong attention to detail, problem solving, prioritization, time management, and organizational skills.
• Ability to manage multiple tasks, adapt to changing priorities and still meet business deadlines.
• Enthusiastic and adaptable with a practical approach to delivering real value to the business.
• Ability to work and collaborate with cross functional teams.
• Proficient in Microsoft office suite and ability to learn and use software.
• Ability to work independently with general direction from supervisor.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Westway Values

Integrity, Accountability, Teamwork, Passion for Service, Business insight

Westway’s values guide our pursuit of providing a safe and rewarding environment for our employees while helping our customers to thrive.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join us as a Plant Manager to work in a to take full responsibility and oversight of our facility in St Paul, Minnesota. This position is responsible for all aspects of the plant including the P&L and budgeting responsibility. Managing plant operators, and partners with environmental health and safety manager as well as working closely with the commercial, finance and human resources groups in meeting the objectives of the plant.

Business Overview

Westway Feed Products is North America’s largest manufacturer of liquid supplements for livestock. Additionally, we produce tub supplements, feed mill products, dried molasses and industrial products. The core concept of Westway’s business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway’s primary ingredient for many of our products is molasses, we also incorporate other co-products such as glycerin, whey, corn solubles, corn steep and soy solubles. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 25 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country.

Westway has achieved Great Place to Work certification for 2023-2024.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Key Accountabilities

Managerial:

• Implements a zero-incident culture with a focus on elimination of incidents and hazards and preventing any damage to the environment.
• Performs all tasks in a safe and professional manner in conformance with regulations, terminal rules, quality standards and company policies.
• Maintains proficient communication with Health & Safety, Environment, Production, Quality Control, Maintenance, Logistics and Sales departments.
• Manages the P&L to meet regional and corporate financial goals.
• Maintains capital assets and manages capital improvements and construction projects associated with plant upgrades or new installations.
• Management of employees including hiring, discipline process, employee performance reviews, the safety of employees and the management of safety programs.
• Facilitation and development of customer relations and service using a quantitative, quality-based approach.
• Stays abreast of changes in working conditions or new technology that could increase the safety and efficiency of the operations.
• Initiates and supports improvement plans for employees to succeed in their efforts to achieve the goals of the department.
• Implements company policies on worker safety, safety regulations, company policies/procedures and work rules.

Operational:

• Responsible for all aspects of inventory management activity for the site.
• Manages plant costs and assets, including maintenance, repair, and capital for all equipment.
• Manages all contracts and subcontracts associated with the plant.
• Implements and manages plant security, environmental testing, corrective action, and permits.
• Performs plant inspections and manage project quality control.
• Manages plant truck distribution and logistics.
• Reports and investigates accidents or unsafe conditions at plant.
• Enforces company policies and procedures.
• Manage all contracts associated with plant including but not limited to rail carriers, land leases, trans loaders (sub-contractors), truck companies, and equipment.
• Implements and maintains daily, weekly, and yearly reports and summaries on production, inventory, and plant equipment / asset maintenance.
• Daily activity and product inventory reporting.
• Coordinates and interacts with government agencies, including state, counties, and local personnel.

Skills and Experience

• Industry experience required ideally from agriculture, bulk liquids, chemicals, fertilizers, terminal operations, or food manufacturing.
• Industrial engineering background or extensive experience around maintenance is important at this plant. Ideally with understanding of steam boilers, compressors, loading racks, product blenders and automation systems.
• Experience with the broad, multi-mode bulk liquid handling including truckload and rail.
• Bachelor’s degree – highly preferred.
• Strong computer skills and familiarity with truck, bulk and inventory programs, and MS windows applications and plant automation software.
• Demonstrated knowledge of the principles and techniques used in planning, budgeting, reporting, and staffing.
• Works effectively with others, has strong inter-personal and negotiation skills, can communicate effectively, verbally and in writing, and good presentation skills at all levels of the organization.
• Ability to resolve and overcome issues, problems, and roadblocks to meet objectives.

No vision impairments or colour blindness and a general good fitness, condition, and physique to safely:

• Work outside for long periods of time, in shifts and overtime (as necessary), including weekends or evenings, in any weather condition.
• Execute manual handling activities.
• Be working at height without limitations.
• Using (vertical) ladders and pathways (e.g. walking on platforms, scaffolding, climbing on top of railcars, truck trailers and land tanks, etc.)
• Work in confined spaces.
• Operate a forklift truck.
• Work with chemicals and hazardous substances.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Plant Manager to take full responsibility and oversight of our Pasco, Washington State Plant. This position is responsible for all aspects of the plant including the P&L and budgeting responsibility. Managing two plant operators, and partners with environmental health and safety, quality and regulatory personnel, as well as working closely with the commercial, finance and human resources groups in meeting the objectives of the plant.

Business Overview

Westway Feed Products is North America’s largest manufacturer of liquid supplements for livestock. Additionally, we produce tub supplements, feed mill products, dried molasses and industrial products. The core concept of Westway’s business is to utilize co-products from other industries and convert them into safe, high-quality, cost effective, livestock feed supplements. While Westway’s primary ingredient for many of our products is molasses, we also incorporate other co-products such as glycerin, whey, corn solubles, corn steep and soy solubles. The concept of utilizing these co-products is the foundation of our sustainability platform. Today, Westway operates 25 production facilities across the United States, Canada and Mexico. Our geographic reach allows for products to be developed according to environmental and production system variations across the country.

Westway has achieved Great Place to Work certification for 2023-2024.

We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Key Accountabilities

Managerial:

• Implements a zero-incident culture with a focus on elimination of incidents and hazards and preventing any damage to the environment
• Performs all tasks in a safe and professional manner in conformance with regulations, terminal rules, quality standards and company policies
• Maintains proficient communication with Health & Safety, Environment, Production, Quality Control, Maintenance, Logistics and Sales departments
• Manages the P&L to meet regional and corporate financial goals
• Maintains capital assets and manages capital improvements and construction projects associated with plant upgrades or new installations
• Management of employees including hiring, discipline process, employee performance reviews, the safety of employees and the management of safety programs
• Facilitation and development of customer relations and service using a quantitative, quality-based approach
• Stays abreast of changes in working conditions or new technology that could increase the safety and efficiency of the operations
• Initiates and supports improvement plans for employees to succeed in their efforts to achieve the goals of the department
• Implements company policies on worker safety, safety regulations, company policies/procedures and work rules

Operational:

• Responsible for all aspects of inventory management activity for the site
• Manages plant costs and assets, including maintenance, repair, and capital for all equipment
• Manages all contracts and subcontracts associated with the plant
• Implements and manages plant security, environmental testing, corrective action, and permits
• Performs plant inspections and manage project quality control
• Manages plant truck distribution and logistics
• Reports and investigates accidents or unsafe conditions at plant
• Enforces company policies and procedures
• Manage all contracts associated with plant including but not limited to rail carriers, land leases, trans loaders (sub-contractors), truck companies, and equipment
• Implements and maintains daily, weekly, and yearly reports and summaries on production, inventory and plant equipment / asset maintenance
• Daily activity and product inventory reporting
• Coordinates and interacts with government agencies, including state, counties, and local personnel

Skills and Experience

• Industry experience required ideally from agriculture, bulk liquids, chemicals, fertilizers, terminal operations or food manufacturing
• Minimum requirement of previous production, team leader and/or senior operative combined with personnel management experience
• Ideally the successful individual after a few successful years in role and learning our business would be open to relocation to one of our larger plants for progression with Westway
• Demonstrated knowledge of the principles and techniques used in planning, budgeting, reporting, and staffing
• Ideally experience with the broad, multi-mode bulk liquid handling including truckload and rail
• Computer skills; MS windows applications and plant automation software
• Works effectively with others, has strong inter-personal and negotiation skills, can communicate effectively, verbally and in writing, and good presentation skills at all levels of the organization
• Ability to resolve and overcome issues, problems and roadblocks to meet objectives

No vision impairments or color blindness and a general good fitness, condition and physique to safely:

• Work outside for long periods of time, in shifts and overtime (as necessary), including weekends or evenings, in any weather condition
• Execute manual handling activities
• Be working at height without limitations
• Using (vertical) ladders and pathways (e.g. walking on platforms, scaffolding, climbing on top of railcars, truck trailers and land tanks, etc.)
• Work in confined spaces
• Operate a forklift truck
• Work with chemicals and hazardous substances

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.