Role Overview

We have an exciting opportunity for someone to join the team in Bristol as an experienced logistics and accounts coordinator to work in a truly global environment across the supply chain that feeds into the UK and Ireland green coffee market. You will oversee all inbound and outbound stock movements – from origin countries through to end-client delivery via our trusted warehouse and distribution partners reporting to the country manager. This is a key client-facing accounts support function with responsibility for the generation and distribution of all invoices receivable, acting as first point of contact for our clients for all logistics, accounts and invoicing enquiries, good customer service is paramount. The role is both varied and complex, involving cross-department working and across multiple territories, often to tight deadlines.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

• Manage all forward purchases and export functions including shipping instructions, declarations and warehouse/transportation instructions.
• Manage all import of stock to include customers clearance procedures into both UK and Ireland.
• Manage and build stakeholder relationships with key partners across logistics, warehousing and distribution, prioritising customer service.
• Respond promptly and efficiently to all client enquiries and liaise with distribution partners for the daily releases of outbound stock.
• Generate, distribute and ensure timely receipt of all invoices, receivables and account statements with our clients and suppliers.
• Monitor and update clients with stock position statements and contract expirations to ensure timely delivery of coffee within contracted terms.

Skills and Experience

You will use your logistics industry experience, passion and problem-solving initiative to help us be better across our critical back-office services.

• Minimum of 2 years logistics industry experience, ideally in both import and export.
• Demonstrable understanding of global logistics regulations, particularly EU/UK.
• Passionate about logistics, highly organised and with a strong eye for detail.
• Someone who cares about customer service, has client focus and can quickly find solutions to issues.
• Good understanding of the UK distribution networks and key stakeholders.
• Strong (inter-cultural) communicator and confident with client interaction.
• Self-driven, detail-focussed and task-orientated.
• Fully proficient in written and spoken English with relevant permissions to work in the UK.
• Fluency in Portuguese, Spanish or German would be a major benefit.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.