Florida, Miami

Established in 1783, ED&F Man is an employee-owned agricultural commodities merchant with 5,500 people in 50 countries and annual revenue in excess of $8bn. We trade sugar, coffee, molasses, animal feed and pulses. Corporate responsibility is ingrained in our culture. We are passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work.

We have an exciting opportunity for someone to join our global technology team as a desktop support engineer to take responsibility for providing expert level IT support and desktop services to our end user community. The post-holder will ensure the PC, telephone estate, mobile and peripherals are deployed to enable the business to function as necessary whilst providing mentoring, support and guidance to other members of the front office team. Providing support for the local offices and remote support via telephone and remote-control tools to the rest of the organization globally.

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, multimedia displays, projectors, video conference system support
• Deliver excellent level of technical resolutions related to Windows PC/Server, Microsoft applications etc
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software
• Email account administration, i.e., account creation and management and distribution lists on Office 365 and user account administration, i.e., account creation and management and password resets on Active Directory
• Manage the diagnoses and repair of hardware, contacting appropriate service vendors when necessary
• Recommend solutions, supervise and check that problems have been corrected and maintain records of work performed
• Document standardized user processes and procedures for the support knowledge base
• Asset management of hardware and software inventory
• Provide support for custom ED&F applications
• Educate and develop the IT skills to meet the requirement of desktop support team
• Advanced troubleshooting of PC and user facing issues

Required Skills and Experience:
• Proven work experience in an IT helpdesk environment as a desktop support engineer, technical support engineer or senior technician
• Strong knowledge in Windows desktop operating systems, Microsoft Office, patch management, Anti-Malware, desktop/laptop imaging, anti-virus and inventory management tools
• Good written and oral communication skills in English, and Spanish would be highly advantageous
• Strong understanding of PC hardware, software and peripherals. MAC experience advantageous
• Understanding of TCP/IP networking principles
• SCCM experience advantageous
• Experience working with remote support tools
• Working knowledge of managing tickets, follow up actions and close issues
• Basic knowledge supporting IP based phone systems
• Advanced working knowledge of configuring and trouble-shooting iOS and Android based mobile devices
• Outstanding communication skills to team and clients with customer orientated attitude
• Excellent problem-solving and multitasking skills combine with ability to manage time and complete assignments alongside daily support issues
• Experience and ability to facilitate one-to-one and group training sessions
• Ability to work in a fast-paced and changing environment, manage user expectations and potential risks
• Flexible and willing to work outside core business hours as required


And as an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Essential Behaviours
Here at ED&F Man we are guided by our five company values: Respect, Integrity, Meritocracy, Client Focus and Entrepreneurship. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Equal Opportunities Statement
ED&F Man is committed to promoting equal opportunities in employment. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

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