Role Overview

We have an exciting opportunity for someone to join us as a Finance Team Manager – General Ledger RTR & Risk Management. in Finance & Accounting Team to work in a truly global environment where the overall purpose of the role is to lead a team, ensure accurate financial reporting, manage monthly close activities, oversee risk mitigation, and collaborate with cross-functional teams to improve processes and ensure compliance & will be reporting to Head of Finance Operations. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

General Ledger and RTR:

• Oversee RTR Processes: Lead the Record to Report team, ensuring efficient and accurate processing of financial transactions, from source data to financial statements.
• Lead, coach, and develop a high-performing RTR team. Conduct regular one-on-ones, provide feedback, and foster a culture of continuous learning and collaboration.
• Accurate and Timely Financial Reporting: Ensure the integrity and accuracy of the General Ledger, including month-end reconciliations and timely reporting.
• Maintain Strong Internal Controls: Implement and maintain robust internal controls to prevent errors and fraud, including segregation of duties and regular account reconciliations.
• Process Improvement: Identify and implement process improvements to increase efficiency and reduce errors in the RTR process.
• Compliance: Ensure compliance with relevant accounting standards and regulations.
• Data Accuracy and Integrity: Ensure the accuracy and integrity of financial data in the general ledger.
• Bank Reconciliations and Journal Entries: Oversee bank reconciliations, journal entries, and general ledger accounting processes.
• Standardization of GL Processes: Promote and implement standardization of GL processes.
• Archive Records: Archive records to satisfy audit, tax and statutory requirements.
• Maintain good working relationships: Maintain good working relationships with internal customers/Regional Team Members.

Risk Management:

• Identify and Assess Risks: Identify and assess potential financial risks, including legal, regulatory, and operational risks.
• Develop Risk Mitigation Strategies: Develop and implement strategies to mitigate identified risks.
• Monitor Risk Exposure: Continuously monitor risk exposure and ensure that risk mitigation strategies are effective.
• Compliance: Ensure compliance with relevant laws and regulations.
• Budgeting and Forecasting: Participate in the budgeting and forecasting process, ensuring that risks are considered.
• Cash Flow Management: Monitor cash flow and ensure sufficient liquidity to meet financial obligations.
• Financial Analysis: Analyze financial data and identify trends and potential issues.
• Stakeholder Communication: Communicate risk information to relevant stakeholders, including senior management and auditors.
• Develop and Maintain Relationships: Develop and maintain relationships with auditors, solicitors, bankers, and other external contacts.

People Management: 

• Team Capacity Planning: Forecast resource needs, manage team workloads, and ensure optimal staffing and skill mix within the team.
• Hire top-calibre talent, onboard and train new team members, foster an engaging work environment, and implement strategies to retain high performers. Build a culture of ownership, accountability, and continuous development.

​​​​​​​Skills and Experience:

• 11 to 15 years of relevant experience in finance operations preferably working in a global business environment.
• Bachelor’s Degree in Finance and Accounting. Masters in the similar field is an advantage.
• Proven people management experience, including team building, performance management, coaching, and professional development with ability to lead diverse teams across multiple time zones.
• Strong interpersonal and leadership skills with a focus on team motivation and conflict resolution.
• Effective, clear and business communication skills (Both Written and Verbal)
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong Excel Skills – Advanced knowledge of pivot tables, formulas, large data sets and dynamic dashboards
• Exposure to ERP systems and understanding of financial reporting in commodity or trading businesses.
• Experience of physical commodities business and ERP transactions is desirabl

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Senior Finance Executive – General Ledger RTR. in Finance & Accounting Team to work in a truly global environment where the overall purpose of the role is to manage general ledger function by manages a company financial record, including recording transactions, reconciling accounts, and preparing reports & will be reporting to Head of Finance Operations. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

• Prepare and review financial statements: This includes profit and loss statements, balance sheets, and trial balances.
• Ensure accurate and timely recording of financial transactions: Maintain the integrity of the general ledger.
• Analyze financial data to identify trends and variances: Provide insights for decision-making.
• Prepare and review journal entries: Ensure proper accounting for various transactions.
• Manage monthly close activities: Including bank reconciliations, fixed asset accounting, general ledger reconciliations, and intercompany reconciliations.
• Maintain accurate records of all financial transactions: Ensure the general ledger is always up to date.
• Account Reconciliation: Regularly reconciling GL accounts with supporting sub-ledgers (e.g., accounts receivable, accounts payable) to ensure accuracy and identify any discrepancies.
• Identifying and Resolving Discrepancies: Investigating and resolving any discrepancies identified during reconciliation to maintain the integrity of the GL.

​​​​​​​Skills and Experience:

• Master’s or bachelor’s degree in related field from a well-recognized institute along with 5-8 years of experience with Strong analytical and problem-solving skills, ability to work independently and in a team, Knowledge of accounting standards and regulations & ability to communicate clearly and professionally
• Proficiency in Microsoft Office. (Excel)
• Experience with end-to-end R2R processes, including data collection, processing, and reporting.
• Experience with financial close processes and month-end procedures.
• Experience with reconciliations, journal entries, and general ledger maintenance.
• Experience in Preparation of Balance Sheet Reconciliation, Problem-Solving & analytical abilities
• Participation in continuous improvement projects within shared services is good to have.
• Excellent written and oral communication skills.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Finance Process Lead to work in a truly global environment reporting to Head of Finance Operations. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

Bookkeeping:

• Recording financial transactions: Keeping track of day-to-day financial transactions like sales, purchases, receipts, and payments.
• Managing e-invoicing in/from the Italian Central exchange database: outgoing, incoming, for both Italian and foreign suppliers / customers
• Managing VAT recording, both of incoming and outgoing invoices, between Italian, EU and extra-EU counterparties. Managing monthly VAT settlements and declarations
• Updating ledgers: Posting transactions to appropriate accounts in the general ledger.
• General Ledger Management: Expertise in managing and reconciling accounts, ensuring that financial records are accurate and up to date
• Ability to manage and keep contact with various departments, internal and external colleagues, eventually customers for due credit recovery.

Bank Reconciliation:

• Comparing the company’s internal records with the bank statements to ensure everything matches and identify any discrepancies.

Accounts Payable and Receivable Management:

• Accounts Payable: Ensuring timely payments to vendors and suppliers, recording invoices, and managing payment schedules.
• Accounts Receivable: Tracking outstanding customer payments, sending reminders, and ensuring timely collections.
• Financial planning and forecasting

Financial Reporting:

• Preparing monthly, quarterly, or annual financial statements such as the balance sheet, income statement, and cash flow statement.
• Extrapolation and analysis of economic-financial data to provide insights for management decisions.

Budgeting and Forecasting:

• Assisting with creating or reviewing the company’s budget.
• Updating and monitoring forecasts for future financial performance.

Internal Audits:

• Ensuring internal controls are being followed and that the company’s financial records are accurate.
• Identifying and addressing any discrepancies or inefficiencies.

Year-End Closing:

• Closing the books at the end of the fiscal year, ensuring all transactions are properly recorded.
• Preparing for the audit process and ensuring compliance with accounting standards.

Maintaining Financial Records:

• Ensuring that all financial documents are properly filed and maintained for country legal and tax purposes.
• Archiving documents in compliance with relevant laws and regulations.

​​​​​​​Skills and Experience:

• 8 to 12 years of relevant experience in finance operations preferably working in a global business environment.
• Bachelor’s Degree in Finance and Accounting. Masters in the similar field is an advantage.
• Effective, clear and business communication skills (Both Written and Verbal)
• Strong Excel Skills – Advanced knowledge of pivot tables, formulas, large data sets and dynamic dashboards
• Experience of physical commodities business and ERP transactions is desirable
• Work Experience in European market is preferred

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Finance Team Manager (AP/AR) in Finance & Accounting Team to work in a truly global environment to overall purpose of the role is to manage accounts payables & receivables function by leading and managing the team, ensuring timely and accurate processing of payments and invoices, resolving discrepancies, and improving processes to optimize cash flow and maintain positive vendor and customer relationships, person will be reporting to Head of Finance Operations. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

• Supervision and Training: Oversee the team’s daily activities, providing guidance, training, and support to ensure efficient operations and adherence to company policies and procedures.
• Delegation and Task Assignment: Effectively delegate tasks based on team members’ strengths and experience, ensuring workload is balanced and responsibilities are clearly defined.
• Motivating and Engaging the Team: Foster a positive and collaborative work environment to enhance team morale and engagement.

Account Payable:

• Payment Collection: Monitor outstanding invoices, follow up on overdue payments, and implement collection strategies to improve cash flow.
• Customer Relationship Management: Maintain positive relationships with customers by addressing their inquiries and resolving payment issues.
• Credit Management: Manage customer credit limits and terms, ensuring responsible credit extension.
• Aging Analysis: Regularly analyze accounts receivable aging reports to identify potential problems and take corrective action.

Accounts Receivable:

• Payment Collection: Monitor outstanding invoices, follow up on overdue payments, and implement collection strategies to improve cash flow.
• Customer Relationship Management: Maintain positive relationships with customers by addressing their inquiries and resolving payment issues.
• Credit Management: Manage customer credit limits and terms, ensuring responsible credit extension.
• Aging Analysis: Regularly analyze accounts receivable aging reports to identify potential problems and take corrective action.

General duties:

• Payment Collection: Monitor outstanding invoices, follow up on overdue payments, and implement collection strategies to improve cash flow.
• Customer Relationship Management: Maintain positive relationships with customers by addressing their inquiries and resolving payment issues.
• Credit Management: Manage customer credit limits and terms, ensuring responsible credit extension.
• Aging Analysis: Regularly analyze accounts receivable aging reports to identify potential problems and take corrective action.

Skills and Experience

• Master’s degree in accounting, Finance, or a related field from a well-recognized institute.
• 10-14 years of experience in accounts payables & receivables, reconciliation, and credit risk management preferably from a commodity trading or related industries such as FMCG, Retail etc.
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office and accounting software.
• Experience with low/no code applications is an advantage.
• Participation in continuous improvement projects within shared services is highly desirable.
• In-depth understanding of the impact of collections processes on downstream and upstream processes.
• Excellent written and oral communication skills.
• Prior experience in process migrations or transitions working in a shared services environment will be an added advantage.
• Work experience in Asian or European market will be preferred.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Finance Manager to become a key member of the UK coffee business unit, as well as the European senior finance team, reporting to the Regional CFO for Europe. The Finance Manager will assume a strategic role in the overall management of the business unit. They will have primary responsibility for planning, implementing, managing, and controlling all financial-related activities of the business unit. This includes but is not limited to direct responsibility for managing the internal finance function including accounting, cash forecasting, strategic planning, and compliance. The Finance Manager also holds overall oversight and management of the IT function across the business unit. As such they will lead and take full responsibility over financial and management reporting in a timely and accurate manner, while adding value to the business through partnering with all stakeholders to deliver on business unit compliance processes and insightful, forward-looking data in line with strategic objectives.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

• End to end ownership of the control environment for the full cycle of the business with a focus on the complete enterprise risk matrix of the business unit, and lead support for regional compliance as needed
• Timely and accurate management and financial reporting for the business unit
• Complete oversight of all external tax and compliance related requirements and reporting impacting the business unit
• Ensure compliance with all Internal financial and accounting policies and guidelines including authorisation matrixes, credit, counterparty, and trading mandate limits as well as policy roll outs and periodic checks
• Ownership of all corporate reporting to group for the business unit
• Oversight of the unit’s ERP systems and processes
• Ownership of all historical organisation data related to management and financial reporting
• Qualitative review of monthly financials and providing detailed analysis to stakeholders
• Tracking cycle time efficiencies and reporting on all key business value drivers with a thorough understanding of the business value drivers
• Developing and maintaining financial projections/forecasts and sensitivity analysis including detailed models in line with commercial strategies
• Ownership of all budgeting processes and month on month variance analysis with detailed commentary of performance to drive cost efficiencies and identify opportunities
• Perform all ad-hoc research as may be needed by the stakeholders
• Working capital tracking and reporting on optimal balance sheet optimization including tracking all financial covenants of the organisation
• Drive finance transformation to improve synergy within the team and enhance collaboration with stakeholders in trade, commercial & operations, logistics, IT and corporate
• Drive contribution to the bottom line through various structured trade finance opportunities and ensuring robust insurance and facilities management
• Provide thought leadership for their team with a focus on developing a best-in-class team
• Align departmental short-term goals for maximum impact on organization strategy; process optimization to drive strategy and collaboration

Skills and Experience

• Professional qualification e.g., ACCA/ CMA/ CIMA/ CPA with current membership
• Bachelor’s degree and/or MBA in finance, accounting, or related field
• Extensive progressive experience in finance and accounting, preferably in commodities, manufacturing or FMCG with experience as a senior controller or senior manager within a finance department
• External audit experience, or corporate finance – DESIRABLE
• Experience with financial modelling – DESIRABLE
• Experience with project management and IT implementations
• Good team player with ability to work independently and lead cross functional teams
• High attention to detail and open minded with a quick learning curve
• Ability to work with diverse cultures

 We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We have an exciting opportunity for someone to join us as a Regional HR Director, based preferably in Bogota, Columbia to work in a truly global environment to head the HR team for the coffee division within Latin America reporting to the Global HR Director in Switzerland.

We are seeking an experienced HR leader to be accountable for the full delivery of human resources services including recruitment and retention, compensation and benefits, employee engagement, learning and development and employee relations/ welfare and performance management, as well as being a commercial partner to the business. This position offers a broad spectrum of opportunity, scope, commercial activity, and authority.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

Accountable for the full delivery of human resources services including recruitment and retention, compensation and benefits, employee engagement, learning and development, employee relations and welfare, and performance management. The population consists of office, mill, factory and warehouse employees spread over five countries: Colombia, Peru, Costa Rica, Guatemala, Honduras.

• Strategic Business Partnering: Proactively build and maintain strong relationships with the business leadership teams, offering strategic support and guidance on HR-related matters to align with organizational goals.
• HR Strategy Implementation: Collaborate with the Global HR Director to develop and execute short and long-term HR strategies, including establishing objectives, policies, and operating procedures to drive HR excellence.
• HR Team Leadership: Lead, mentor, and develop the local HR team, ensuring high performance and effective HR service delivery.
• Organizational Development: Spearhead organizational and manpower development initiatives, focusing on talent development, succession planning, and supporting a high-growth dynamic business environment.
• Regional HR Service Center Establishment: Set up and manage a shared HR service center for the region to centralize and streamline HR functions.
• Employee Engagement Enhancement: Innovate and implement strategies to enhance employee engagement, including developing comprehensive engagement plans and relationship-building activities.
• Talent Acquisition and Recruitment: Oversee the Senior recruitment process, ensuring the attraction and selection of high-caliber candidates to meet the organization’s staffing needs and growth objectives.
• Compensation and Benefits Management: Design and implement cost-effective and competitive compensation and benefits programs, regularly conducting market analyses to ensure organizational competitiveness.
• Effective Internal Communication: Facilitate robust internal communication channels, ensuring seamless information flow across all levels of the organization.
• HR Documentation Oversight: Manage the preparation and maintenance of essential HR documents, including employment contracts, employee handbooks, and safety guidelines.
• Payroll and Benefits Administration: Coordinate with external vendors for the efficient administration of payroll and benefits, ensuring accuracy and compliance.
• HR Audit and Compliance: Lead HR audit processes, ensuring all practices align with company policies and regulatory requirements.
• HR Policy Development: Formulate and implement HR policies and systems that are aligned with corporate standards, competitive in the market, and compliant with local labor laws.
• External HR Relations: Establish and maintain relationships with HR-related government bodies and community organizations, enhancing the organization’s external HR network.
• Diversity and Inclusion Initiatives: Develop and promote diversity and inclusion programs to foster an equitable and inclusive workplace culture.
• Employee Training and Development: Implement comprehensive training and professional development programs to enhance employee skills and career growth.
• Employee Wellness Programs: Create and manage employee wellness initiatives to support employee health and well-being.

Skills & Experience:

The successful candidate will be able to lead a team and operate in an entrepreneurial and hands-on capacity. The ideal candidate will be energetic, ambitious, and bright, possessing a high level of enthusiasm; able to work collaboratively with a diverse client population.

• HR Management Experience: A minimum of 10 years of HR experience, with a focus on strategic HR management in a regional or global context.
• Strategic Thinking: Ability to develop and implement long-term HR strategies that align with organizational goals.
• Leadership and Team Management: Proven experience in leading, mentoring and developing HR teams, fostering a collaborative and high-performing environment.
• Communication Skills: Excellent verbal and written communication abilities, essential for effective internal and external interactions.
• Organizational Development Expertise: Strong skills in manpower planning, talent development, and succession planning, with a track record of successful organizational and manpower development projects.
• Employee Engagement and Relationship Building: Expertise in designing and executing employee engagement strategies and programs, building strong relationships across the organization.
• Talent Acquisition and Talent Management: Proficiency in recruiting strategies, candidate selection, and talent acquisition. Experience in managing recruitment processes and talent management systems.
• Compensation and Benefits Management: Knowledge of compensation structures, benefits administration, and market benchmarking. Previous experience in designing and managing compensation and benefits programs.
• Regulatory Compliance and Policy Formulation: Understanding of local and international HR laws, regulations, and the ability to develop and implement HR policies. Experience in formulating and revising HR policies in line with organizational and regulatory requirements.
• Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and solve complex HR-related issues.
• Change Management: Skills in managing and facilitating organizational change.
• HR Audits: Experience in conducting and managing HR audits.
• Diversity and Inclusion: Experience in developing and promoting diversity and inclusion initiatives.
• Training and Development: Experience in creating and implementing employee training and development programs.

Educational Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field is typically required.
• Advanced degrees or certifications in Human Resources, such as an MBA or PHR/SPHR certification, are desirable.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join us as a Global Head of Supply Chain to work in a truly global environment, based in Switzerland, driving the global supply chain strategy, coordinating, managing and improving the operational and logistics aspects of the business, including providing high quality analysis, review, and decision to support the leadership. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

We are seeking a commercially oriented supply chain professional who can drive the business forward. This is a significant “hands on” role with also requires higher level analysis and review. Ideally, you will have significant experience of operating within a fast-paced multinational, entrepreneurial trading and/or commercial environment. The successful individual will have a solid understanding of supply chain management within the physical commodity trading and its impact on the business.

Supply Chain Strategy

• Conduct a full global analysis and review of supply chains across the organisation providing recommendations on structures (both people and process), setting KPIs, and advising on clear deliverables.
• Design, lead and implement an efficient, robust logistics strategy to ensure the most efficient movement of coffee globally.
• Adapt the logistics function to changes in trading strategy without compromising costs or efficiency.
• Partner with Volcafe group companies / functions to identify areas for insourcing and automation across all existing and potential functions.
• Identify and propose solutions to existing deficiencies to keep cost and risk at a minimum.
• Drive change through the operation. Identifying and facilitating adaption for future business needs and ensuring optimal support and execution.
• Drive the digitalisation of the supply chain function.
• Work in a continuous improvement environment and be accountable for identifying and proactively addressing opportunities for cost reduction, performance improvement and risk mitigation, within portfolios of spend and/or individual supplier relationships, demonstrating real value for money.
• Be responsible for the development and implementation of the freight negotiation strategy, including payment profiles and associated terms to meet the cash flow requirements of the business.
• Provide guidance and support on the full life cycle of strategic Supplier Relationship Management, including negotiating and establishment of SLAs and monitoring of KPIs.
• Prepare and negotiate new service contracts or contract amendments and arrange for their approval.
• Accountable for building and developing collaborative internal and external relationships, ensuring that supply chain and supplier strategy and performance underpins business area objectives and budgets.
• Accountable for creation, implementation and regular review of global, business wide Supply Chain category and commodity strategies in line with VOLCAFE business strategy for nominated areas of spend.
• Representing VOLCAFE in different Logistics Committee and working in project teams.

Team Management

• Review the global team structure and make sure it is efficient and fit for purpose and that the correct training is taking place.
• Lead and manage the Global Supply Chain team, through matrix reporting lines globally.

Compliance

• Own the dispute resolution process, making recommendations for improvements, highlight any trends and patterns to GMs for resolution and to directly handle any high-profile disputes that may arise during the consultancy period.
• Review all current insurance policies to ensure they are fit for purpose and that all employees understand the policy requirements and claims process.
• Ensure that appropriate and auditable standards, controls and governance frameworks are in place and that contracts are legally & ethically compliant.
• Provide guidance on compliance to terms and conditions, identifying the flow down of such terms and conditions and supporting the assessment of ‘supply chain gap analysis’.
• Identify potential liabilities, risks, issues and disputes, arising with customers, suppliers, partners and third parties, and produce innovative mitigation plans.
• Continuously monitor and mitigate any logistical third-party provider risks globally.
• Pro-actively address contract non-compliance and performance issues.
• Oversee the stock reconciliation process checking all warehouses are compliant and completed monthly, liaising with the relevant internal contacts

Skills and Experience

• A supply chain and procurement professional with extensive category and supplier relationship management experience in physical commodities, ideally coffee.
• Extensive team management experience and ability to work in a complex global matrix organisation.
• Extensive experience of working in a continuous improvement environment across logistics/supply chain.
• Knowledge of Internal controls, operational risk management, Collateral Management Agreement (CMA) and Stock Monitoring Agreement (SMA) services
• Knowledge of supply chain movement and management and client relationship management.
• Experience of international documentary requirements for the movement of goods by sea, rail and truck including BLs, COIs, LCs, Commercial Invoices, Shipping Instructions, Packing Lists, IQS requirements etc.
• Demonstrable knowledge of managing complex contract negotiations across all areas of spend and delivery of ‘bottom line’ savings.
• The ability to think strategically, to develop and execute supply chain and supplier strategy and plans.
• Excellent leadership skills with proven ability of influencing and convincing at senior level, combined with the ability to manage cross functional teams.
• Risk and project management skills.
• Highly motivated individual with the ability to work under minimum supervision to deliver.
• Proactive approach with strong interpersonal skills and the ability to connect with individuals at all levels and across departments.
• Displays clear accountability and ownership of tasks and objectives.
• Competency in Microsoft applications including Word and Excel (up to pivot tables).
• Willingness to travel globally if needed.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

Role Overview

We are looking for a highly skilled and experienced HR professional to take on the role of Regional HR Business Partner for Europe, based in Madrid. This role combines strategic and operational responsibilities, offering the opportunity to make a significant impact across Volcafe both regionally and locally.

As Regional HRBP, you will oversee HR delivery for Volcafe across five countries—Spain, Italy, Germany, Switzerland, and the UK—partnering with business leaders to align HR strategies with organizational goals. In addition to the regional responsibilities, you will act as the on-site HRBP for Volcafe in Spain, managing local HR operations, ensuring compliance with local labour laws, optimizing HR practices, and supporting the unique needs of the coffee business locally.

This position requires a strong balance of strategic vision, commercial acumen and operational excellence. You will drive high-impact HR initiatives at the regional level across Europe whilst delivering localized solutions for Spain, contributing to organizational growth and success in a fast-paced, global environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

Accountable for the full delivery of human resource services including recruitment and retention, compensation and benefits, employee engagement, learning and development, employee relations and welfare, and performance management. The employee population consists of office employees spread over five countries: Spain, Italy, Germany, Switzerland, and UK.

• Strategic Business Partnering: Proactively build and maintain strong relationships with country and regional leadership teams, providing strategic HR support and guidance to ensure alignment with organizational objectives and drive business success (requires up to 20% travel).
• HR Strategy Development and Execution: Collaborate with the Senior HR team to design and implement HR strategies, policies, and procedures that drive excellence and support short- and long-term business goals.
• HR Team Leadership: Lead, mentor, and develop the local HR team, ensuring high performance and effective HR service delivery.
• Organizational Development: Spearhead organizational and manpower development initiatives, focusing on talent management, succession planning, and supporting a high-growth dynamic business environment.
• Training and development: Responsible for identifying training and development needs and collaborating with global head of talent development to develop and implement training solutions to meet those needs.
• Talent Acquisition and Workforce Planning: Oversee recruitment processes to attract and retain high-caliber candidates, supporting the organization’s staffing needs and growth objectives.
• Diversity, Inclusion, and Employee Engagement: Develop and implement initiatives that promote diversity, foster an equitable workplace culture, and enhance employee engagement and well-being.
• Compensation, Benefits, and Payroll Management:
• Design competitive and cost-effective compensation and benefits programs, conducting regular market analyses to ensure organizational competitiveness.
• Manage payroll and benefits administration, evaluating providers to ensure quality and value, and overseeing key programs like medical insurance, pensions, and wellness initiatives.
• Policy and Compliance Oversight:
• Develop, review, and update employment contracts, policies, and collective labour agreements to ensure compliance with local labour laws and alignment with group policies.
• Regularly assess and improve HR practices and documentation to maintain compliance and best practices.

Skills and Experience

The ideal candidate is an experienced HR leader with a strong balance of strategic vision and operational expertise, capable of thriving in a dynamic, multinational environment. They will bring energy, ambition, and the ability to engage diverse stakeholders while driving impactful HR initiatives across the full employee life cycle.

• Previous experience of working in a full generalist business partnering role within a medium to large organisation ideally with international/global exposure. Industry experience in commodity trading would be advantageous but is not essential.
• A bachelor’s degree in human resources, business administration, or a related field is required.
• Advanced degrees or certifications in Human Resources, such as an MBA or PHR/SPHR certification, are desirable.
• Fluent business English and Spanish is essential.

Leadership and Strategic Partnership

• Proven ability to lead, mentor, and develop HR teams, fostering a collaborative and high-performing environment.
• Skilled in building strong relationships with leadership teams and employees, acting as a trusted advisor on HR matters.
• Expertise in designing and executing long-term HR strategies aligned with business goals
• Strong communication skills, effectively conveying complex concepts and fostering stakeholder alignment.

Talent Management and Organizational Development

• Experience in workforce planning, talent acquisition, and succession planning to attract and retain top talent.
• Track record in developing and implementing strategies to enhance employee engagement and build a positive workplace culture.
• Expertise in driving organizational development initiatives to support business growth and transformation.

Compensation, Benefits, and HR Operations

• In-depth knowledge of competitive compensation structures, benefits administration, and payroll management.
• Proven ability to oversee compliant and efficient HR operations, including developing and updating HR policies and managing processes across the employee lifecycle.
• Strong understanding of local Spanish and European labour laws, ensuring regulatory compliance across all practices.

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join us as a Logistics Executive to work in a truly global environment to ensure timely, careful and efficient execution of the contracts subject to all internal and external regulations, reporting to Head of Execution, Bangalore. The role provides long term development potential for someone eager to demonstrate their skills and experience in the fast-paced soft commodities environment.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 25 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed.

Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

• Create a separate file for each contract and check shipping periods of purchase contracts to make sure that full and correct shipping instructions will be given to our suppliers/agents
• Request follow-up of pre-shipment sample process, getting approvals on time
• Coordinate shipping schedules with suppliers/agents/buyers, checking pending shipments
• Deftly manage core shipping problems (delays, equipment shortage, etc.)
• Check incoming shipping advice and enter all details into the system
• Create outgoing shipping advice and transmit them to buyers and agents
• Check incoming shipping documents on completeness and correctness
• Send copies of Bills of Lading to shipping agencies and ask for freight invoice
• Check and book incoming freight invoices
• Book purchase invoice and give payment instructions to Finance Dept
• Issue invoice sale and covering letter and send documents to bank/buyer/agent for processing/payment
• Check and process incoming weight notes from buyers/forwarding agents, subject to terms and conditions of the European Coffee Contracts
• Issue final invoice for difference in weight (Debit- or Credit-Note)
• Issue warehousing/sampling instructions for unsold shipments and send them to the warehouse housekeeper
• Check date of arrival/warehousing and update status of shipment in the system

Skills and Experience

• At least 2-4 Years in contract management and logistics roles especially in shipping, exports in commodity industries
• Work experience in European or Australian market is preferred
• Effective, clear and business communication skills (Both written and verbal)
• Computer proficiency- MS office (Intermediate Excel), ERP – Trade & logistics/ Sales & distribution
• Experienced in managing carriers/forwarders and international import/Export documentation
• Experience of physical commodities business and ERP transactions is desirable

We recognise that talent comes in many forms, and we value potential just as much as experience. If this role excites you but you don’t meet every requirement, we still encourage you to apply.

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

To apply you must have the right to work for the provided location.

Role Overview

We have an exciting opportunity for someone to join us as a Trade Assistant to work in a truly global environment to support Trade and Logistic operations and generate accurate and timely reports.

Business Overview

Volcafe Ltd is one of the world’s leading international green coffee trading companies, operating in over 20 countries globally. Our expertise spans green coffee procurement and preparation, sustainability, blending, quality control, risk management and export as well as importing and distribution. We supply the world’s major coffee roasters and retail distributors with their green coffee requirements, with significant strategic growth ambitions for the future. We are part of ED&F Man Commodities, a world leading trader of agricultural products including coffee, sugar, molasses and animal feed. Volcafe works across the whole green coffee supply chain to make coffee business better, together with our partners and employees. We have built and operate sustainable coffee supply chains across all our origins, addressing key economic, social and environmental issues in coffee farming communities. Our Volcafe Way farmer support programme engages with thousands of coffee farmers and provides a holistic response to the challenges they face.

Key Accountabilities

Logistics Control Roles

• Coordinate logistics for both suppliers and clients to ensure seamless operations.
• Manage customs clearance processes and follow up with shippers and clients for smooth sample handling.
• Track and fulfill logistics requirements in Korea, including:
  • Shipping Instructions (S/I)
  • Korean Food & Drug Administration (KFDA) Registration
  • Korean labeling and bag marking.
• Collect payments, handle shipping documents, and share shipping schedules with clients.

General Assistant Roles (Administration)

• Provide administrative support, including data entry for contracts and sample management.
• Maintain accurate records and assist in contract formation and issuance after business bookings.
• Ensure proper documentation and compliance with internal and external requirements.

Sample Handling

• Oversee customs clearance for samples.
• Coordinate follow-up activities with shippers and clients to ensure timely delivery.

Data Entry and Contract Management

• Input accurate data into the system, focusing on contracts and samples.
• Form and issue contracts post-business bookings.

Client Coordination

• Provide shipping schedules and updates to clients.
• Ensure all logistics-related client requirements are met efficiently.

Skills and Experience

• Fully proficient in written and spoken English and Korean essential.
• Previous experience in trade operations, logistics or a trade support role highly preferred.
• Strong attention to detail and organization skills.
• Excellent communication skills.

As an ever-friendly reminder: Researchers have found that men apply to roles when they meet an average of 60% of the criteria. Women and other underrepresented groups tend to apply only when they check every box. If you are interested, but don’t feel like you meet every single point on the job description, please still apply!

Our Offer

We provide a fast-paced, stimulating and truly global environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

Our Values

Respect, Integrity, Meritocracy, Client Focus, Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate, and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how’ we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration.

Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focussed on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion or belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment (identity, gender expression), genetic information or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.